Previously, as a service representative, she investigated customer complaints and made recommendations to her supervisor. She focused on complaints about billing. Due to her problem solving skills, she now reviews the work of the service representatives in her department, provides consultation, and gathers and compiles data to prepare monthly reports for her supervisor.

When new service representatives are hired, it is her job to provide training to orient them to this type of work. She really likes this new job. She has excellent communication skills and loves working with people who have problems. Her new position has given her a new challenge. She is also certified to sell insurance/annuities and must attend continuing education classes every year to stay licensed.